For these times, they are a-changin.

Maybe I am dating myself. And yes, I admit to overuse of an oft-quoted Bob Dylan song lyric as an entry to a blog/article. But as a near life-long resident of northeast Ohio (minus six years during college and in my early 20s) I have noticed more change in the last...

What to do when communication misfires

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou View image | gettyimages.com   Effective business communications is an art form. Whether you are a...

Don’t exceed the bugging quotient

For the record, I live in Ohio. If you have followed the presidential race, you probably noticed our Midwestern state was a pretty popular place leading up to the election. Daily visits from candidates, a barrage of unsolicited phone calls, mail – LOTS of mail, and...